Program Information

Rarely do you lose business over a customer service problem...only over the way it's handled. Identifying the source of the problem is the first step in turning around a bad service experience. In business, it's best for you to sweat the small stuff so your customer doesn't have to.

Talking Business with Michael Guld is a weekly radio segment that addresses business topics applied to everyday life in the workplace. In each program he shares his belief that success in business is part art and part science, part uncommon creativity and part common sense, part people and part process. Talking Business provides insight and perspective not only for surviving but for thriving in the 21st century business world.